SHIPPING POLICY

Last Updated: September 28, 2026

This Shipping Policy applies to purchases made through 92point5.com.

United States Shipping

92point5 currently ships to addresses within the United States only.

We do not currently offer international shipping.

Order Processing

Our goal is to prepare eligible in-stock orders for shipment within approximately 24 hours of the order being placed.

Orders placed on weekends, holidays, during promotional events, or during periods of unusually high order volume may require additional processing time.

Processing time is separate from carrier transit time.

If an order requires verification, address correction, payment review, or additional customer information, processing may be delayed until the issue is resolved.

Shipping Options

Available shipping methods and estimated delivery times are displayed at checkout based on the customer's delivery address and selected service.

Depending on the shipping service selected, estimated carrier transit time is generally approximately:

1–5 business days after shipment.

Actual delivery speed depends on the shipping option selected by the customer and the carrier.

A quoted delivery date is an estimate unless specifically stated otherwise.

Free Shipping

92point5 offers free standard shipping on qualifying U.S. orders of $99 or more, calculated based on eligible merchandise value after applicable discounts and before taxes unless otherwise stated during a promotion.

Orders below the free-shipping threshold are subject to the shipping rates displayed at checkout.

Expedited shipping may incur an additional charge even when an order qualifies for free standard shipping.

Shipping Confirmation and Tracking

Once an order ships, customers will normally receive a shipping confirmation containing tracking information.

Tracking information may require time after carrier pickup to begin displaying movement.

Insured Shipments

92point5 insures packages shipped to customers.

If a package appears to have been lost or damaged while in transit, contact us at info@92point5.com as soon as possible.

Customers may be required to:

• Provide their order number

• Confirm their shipping address

• Provide photographs of damaged packaging or merchandise

• Complete carrier or insurance documentation

• Cooperate with a carrier investigation

• Provide other reasonable information needed to process the claim

92point5 will work with the carrier and/or shipping insurer to investigate eligible claims.

If a shipment is confirmed as lost or damaged in transit, 92point5 will provide an appropriate resolution, which may include replacement or refund depending on inventory availability and the circumstances of the claim.

Packages Marked Delivered but Not Located

If tracking indicates that an order was delivered but the customer cannot locate the package, the customer should first:

• Check around the delivery location

• Check with household members, building personnel, reception desks, mailrooms, or neighbors where appropriate

• Verify that the shipping address on the order is correct

• Allow a short period for situations where a carrier scans a shipment before completing physical delivery

If the package still cannot be located, contact info@92point5.com promptly so that we can assist with a carrier or insurance investigation.

A carrier's "delivered" scan does not automatically determine the outcome of a claim. Claims are reviewed based on the available carrier, tracking, insurance, delivery, and customer information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting an order.

If you notice an address error, contact info@92point5.com immediately.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once fulfillment has begun.

Customers may be responsible for additional shipping charges if a shipment is returned or redirected because an incorrect or incomplete address was provided.

This provision does not apply when the shipping error was caused by 92point5.

Order Cancellation

Customers may request cancellation of an order before the order has shipped.

Please contact info@92point5.com as soon as possible with your order number.

Because orders may begin processing shortly after being placed, we cannot guarantee that a cancellation request can be completed once fulfillment or shipment processing has begun.

If the order has already shipped, it cannot be cancelled and must instead be handled under our Return & Refund Policy if eligible.

If 92point5 successfully cancels an order before shipment, the amount charged for the cancelled order will be refunded to the original payment method.

Shipping Delays

92point5 works to ship orders within the timeframe communicated to customers. Carrier delays caused by weather, natural disasters, transportation disruptions, holidays, high shipping volume, emergencies, or other circumstances outside our direct control may affect delivery after a package has been provided to the carrier.

If 92point5 becomes unable to ship an order within the timeframe promised at the time of purchase, we will handle the delay in accordance with applicable law, including providing the customer with the applicable option to consent to the delay or cancel the unshipped order.

When an order must be cancelled because 92point5 cannot ship it as required, we will issue the refund required by applicable law.

Delivery Estimates

Shipping times displayed at checkout generally refer to estimated carrier transit time and do not necessarily include order processing time.

Business days generally exclude Saturdays, Sundays, and applicable holidays unless the selected carrier specifically provides service on those days.

Refused and Undeliverable Packages

Packages returned to 92point5 because of an incorrect address, refusal of delivery, repeated failed delivery attempts, or another customer-related delivery issue may be refunded for eligible merchandise after the package is received and inspected.

Original shipping charges and any carrier return charges may be deducted or excluded from the refund to the extent permitted by law.

Contact Us

For shipping questions:

92point5 LLC
7211 Regency Square Blvd, Suite 160
Houston, TX 77036
United States

Email: info@92point5.com